How much time do I have to return an item?
You can return an item to us within 14 days after receiving your order. This also includes sale items. Please note that returning something to us is at your own expense, which means that return shipping costs will not be refunded.
Will I get refunded?
Yes, you will receive a refund of the total amount of the returned item(s). You will receive your refund within a maximum of five working days after confirmation of the receipt of your return.
Can I exchange an item?
We don't have an exchange service, but you can send a return and place a new order for the item(s) you want in exchange.
How do I return an item?
Send us a message via the contact form to let us know that you would like to return your order. You will then receive an e-mail from us shortly, with all required information regarding the return process, including the return form. Please fill out the form and send it along inside the parcel, so we can administrate and process your return without delays. The return address is mentioned on the return form.
Pack your return with care to avoid it from getting damaged during transit. All items must be returned in their original packaging. The tag must still be attached and the item must be in new and unused or unworn condition*. Pick a reliable carrier and choose tracked shipping to ensure traceability of the return. Shipping a return as a letter box parcel without trackablity is at the risk of the customer**.
How do I know if you have received my refund?
You will receive a return confirmation via email as soon as we have received your return. From the date you ship your return, it can take up to five working days before we receive it. If you have not received a confirmation of receipt from us after this time frame, please contact us. We kindly request you to mention the tracking link in your query.
* In case of depreciation caused by using the product beyond what is necessary to determine the nature and functioning of the product, the customer is held responisible. OUTER SPACE WRLD reserves the right to refuse returns and refunds in these cases.
** Shipping returns with a tracking code is not mandatory. It is however highly recommended. Without proof of shipping a return with a tracking code, the customer is not entitled to a refund in case of loss of this return.